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Hotel and Restaurant Management Simulation Game

Cesim Hospitality is an interactive and fun learning environment that improves the participants' business competencies and employability.

Focus: Hotel and restaurant management.

Used in: Business and management courses at undergraduate and graduate levels in hospitality and tourism programs. Corporate in-house programs. 

Features: The participants run their hotel and restaurant operations in competition with other teams. They can try and practice with different scenarios as well as analyze the outcomes of their decisions and projections. For each round, the restaurant and hotel management game generates a range of detailed reports that help the teams to analyze and benchmark their performance against their competitors. Financial results are reported according to the Uniform System of Accounts for Restaurants and for the Lodging Industry.

Key learning areas: Revenue management, sales promotion, menu engineering, housekeeping, staff management and procurement. Holistic understanding of the linkages between different functions and their impact on the bottom line.

Key success factors: The success of the teams is measured with a number of different financial ratios, including operating profit, net profit, return on assets, and cash flows. Within the hotel operations, revenue management and customer satisfaction are key. Success factors for the restaurant operations include menu engineering, staff management and overall customer experience. In addition, the simulation contains all relevant industry specific ratios. 

Expected outcome: The Cesim Hospitality restaurant and hotel management game develops the participants’ capabilities in identifying, analyzing, and acting on the key operational & environmental variables that influence hotel and restaurant operations. Furthermore, the simulation enhances fact-based analytical decision making and illuminates the financial implications of operational decisions by linking the decisions to cash flows and bottom line performance. Finally, this dynamic, evolving hospitality business simulation excites competitive spirits among participants and allows them to gain practical experience in teamwork and problem solving.

Available languages: English, French, German, Italian, Mandarin Chinese, Portuguese, Spanish

Adaptability: The hotel and restaurant simulation game is modular which allows instructors to choose whether learners’ play with both lodging and food & beverage operations or play with only one of them. In addition, the system permits the instructors to modify and create their own personalized cases. 

Customers: NYU Preston Robert Tisch Center for Hospitality, Tampere University of Applied Science, School of Hospitality and Culinary Arts NAIT, Estoril Tourism and Hospitality School, Copenhagen Business School, Reims Management School, SKEMA Business School, ESG Management School, Université Paris-Est Marne-la-Vallée, Institut Paul Bocuse, Universidade do Algarve - ESGHT, NH Hotels, Hochschule Harz, Fachhochschule Worms


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